Return/ Exchange Policy

Due to hygienic reasons and the nature of our products, Drawlz Brand Co. has a strict return policy. Please read this policy thoroughly. If you have an urgent question, contact us via email at Support@Drawlz.com. We are committed to ensuring your satisfaction while adhering strictly to our policies.

RETURNS

Policy Changes:

• Exchanges: We no longer offer product exchanges. All returns will now be processed solely as store credit.

Drawlz Brand Co. only accepts returns under the following conditions:

• Items are defective.
• You have received a product different from what you ordered.

You must return these items within ten days from the day you receive the package, or your return request will be denied.

Return Eligibility:

1. Only for defective items or wrong products sent in error by Drawlz Brand Co.
2. Items must be postmarked within ten days of receipt.

Non-Returnable Items:

• "Drop The Drawlz" Collection, "sale," "discounted" items, worn/tried on, unsealed, washed, and outerwear like T-shirts, hoodies, and hats are final sale, except in cases of damage.
• Wrong orders/sizes due to customer data entry errors can be returned for store credit, less shipping cost. These must be shipped/replaced at the purchaser’s expense and meet the physical criteria outlined above.
• Orders not received due to customer data entry error.

Return Process:

1. Initiate a return by clicking here.
2. All returns will be inspected to ensure they meet our policy requirements.
3. Returns are processed as store credit within 5-10 business days.

Refunds:

• Refunds are issued as store credit, redeemable for any future purchase.
• Store credits are virtual gift cards, emailed to the address associated with your order.

Order Changes and Cancellations:

• All purchases are final.
• Order cancellations : N/A - All sales ar final.
• WE DO NOT MAKE ORDER CHANGES. PLEASE REVIEW YOUR ORDER IS CORRECT PRIOR TO CHECK OUT.

Shipping Information:

• Shipping costs are non-refundable.
• You are responsible for the return shipping costs not associated with a company error.
• For orders with free shipping, the refund will be reduced by the actual ground movement charges.

Redo Free Returns and Package Protection:

In partnership with Redo, we offer free returns and comprehensive package protection to safeguard your purchase from damage, loss, or theft. By selecting Redo at checkout, you ensure that any issues with your package are handled promptly, with options for a replacement or full reimbursement. Filing a claim with Redo is straightforward and can be done directly through the link provided in your order confirmation email. 

We closely monitor the usage of our Redo package protection. If we detect any abuse of this feature, we reserve the right to reject your claims. Additionally, any packages that require a signature upon delivery and have a signature on file with the carrier as proof of delivery are not applicable for package coverage.

Thank you for choosing Drawlz Brand Co. for your purchase. We strive to provide you with the best possible service and protection for your orders.

IMPORTANT: If you choose to decline "Redo" coverage at checkout, please be aware that Drawlz Brand Co. will not be held responsible for any lost, stolen, or damaged packages. Declining this protection means you accept and agree that all risks associated with the shipment are solely your responsibility.

Legal Terms:

• Drawlz reserves the right to modify this policy at any time without notice.
• By purchasing Drawlz products, you agree to adhere to our return policy.
• Drawlz products are sold "as is" without any warranties, express or implied.

For further assistance or to start a return, please contact us at support@Drawlz.com or visit our returns page.

START YOUR RETURN 

Right to Refuse Service "Drawlz Brand Co. reserves the right to refuse service to any customer at any time. Refusal may be based on, but not limited to, a history of repeated claims, returns that suggest fraudulent activity, or misuse of our products."

Misuse of Services or Products "Customers are expected to use our products and services in good faith. Misuse of our products, including fabricating claims or manipulating the returns process, will result in immediate account review and possible termination of the ability to purchase."

Documentation Requirements "All claims related to theft or loss must be supported by a formal police report. Failure to provide such documentation will result in the denial of the claim."

Account Review and Suspension "We regularly review customer activity to identify fraudulent or abusive practices. Accounts found to be engaging in such practices will be subject to suspension or termination."

Appeals Process "Customers who wish to appeal a decision related to account suspension or termination may contact our support team. All appeals must be submitted in writing and include any relevant documentation or evidence to support the appeal."