Drawlz Brand Co. Shipping Policy

Welcome to Drawlz Brand Co.! Our mission is to ensure a smooth, enjoyable shopping experience for you, from the moment you land on our website to the exciting moment you receive your premium underwear. Below you will find detailed information about our shipping practices designed to ensure your order arrives safely and promptly.

Processing and Delivery Times

• Processing Time: We strive to process all orders within 1-5 business days, ensuring your Drawlz start their journey to you without unnecessary delay.
• Domestic Shipping: We primarily partner with USPS for domestic deliveries, which typically arrive within 3-5 business days. You have the freedom to select your preferred carrier at checkout to best suit your needs.
• International Shipping: Global customers can expect their orders to be processed within the same 1-4 business days, with deliveries usually taking 7-20 days, depending on the destination.

Package Protection/ Free Returns with Redo

In partnership with Redo, we offer top-tier protection for your package against damage, loss, or theft. Selecting Redo+ at checkout ensures that your order is protected every step of the way, giving you peace of mind. Here's how to safeguard your purchase:

• Opting for Redo: We highly recommend adding Redo+ package protection at checkout for a minimal extra cost. This service covers your order in case of damage, loss*, or theft, making your shopping experience worry-free.

Filing a Claim with Redo

If your package encounters any issues such as being lost, stolen, or damaged, filing a claim through Redo is straightforward:

1. Visit the Redo Portal HERE
2. Follow the instructions provided to submit your claim.
3. You will need your order number and the email address used to place the order.

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date it was marked "delivered." For packages presumed lost (status not "delivered"), claims should be filed after 7 days (20 for international shipments) and within 30 days from the last checkpoint.

Important: Drawlz Brand Co. will not cover claims for items that are lost, damaged, or not received in transit if Redo was not selected and purchased at checkout. We strongly encourage all customers to utilize this service to ensure the security of their orders.

Important Shipping Information

• Peak Seasons and Holidays: Additional processing and shipping time may be required during peak periods and holidays due to higher order volumes.
• Tracking Your Order: Upon shipping, you'll receive a confirmation email with a tracking number, allowing you to monitor your package’s journey.
• Shipping Address Accuracy: Ensuring the accuracy of your shipping address is critical to prevent any delays or issues with delivery.

Customs, Duties, and International Orders

All applicable customs fees, taxes, and duties for international orders are the sole responsibility of the customer. These charges are beyond our control and vary by country.

Shipping Costs

Shipping rates are calculated at checkout based on location and selected shipping method. Keep an eye out for free shipping promotions for additional savings!

Non-Deliverable Orders

Orders returned as non-deliverable will result in store credit issued to the customer, minus the original shipping charge. This ensures you still get to enjoy our products despite any delivery complications.