Due to hygienic reasons and the nature of or product "Drawlz", we have a strict returns and exchange policy.
Please read policy in its entirety.
Do you need to return a product you just received from us? No problem! Kindly read through this section and follow up by reading through our Return and Refund Policies below, and if you have an urgent question, feel free to contact us via our email: returns@Drawlz.com. We promise to do everything within our capacity to make you a satisfied customer, but at the same time you must adhere to our policies and procedures.
All our products are of great quality and are as-is. Drawlz Brand Co. only accepts returns when items are defective, or you have been sent a product other than what you ordered.
We will gladly exchange wrong or defective item(s) within 10 days starting from the day you received the package. If item(s) are not returned (post-marked) within the 10-day deadline, your return request will be denied. No exceptions.
ITEMS NOT ELIGIBLE FOR RETURN/EXCHANGE
Our approval team reserves the right to consider the condition of any Product that you wish to return and check if the item(s) meet our return requirements. Any returns that fail our physical inspection will not be considered for return/exchange and will be only returned to the sender at sender's’ expense.
WHAT ARE THE STEPS TO MAKE RETURN?
Any packages arriving without the processing through our website returns portal (https://drawlzbc.returnscenter.com/) will not be considered for return/exchange and will be only returned to the sender at sender's’ expense.
Once your returned item is received by us, our Return Approval team will inspect the item and immediately notify you that we have received your returned item. We will check if the item fulfills our Return Approval Terms and you will be immediately notified on the status of your item.
If your returned item(s) fulfill all our Return Approval Terms, store credit will be issued within two weeks from return approval date and can be used towards any future purchase.
Store credits are issued in the form of a virtual gift card and will only be emailed to the email address associated with the order.
All purchases are final sale! In the event you would like to cancel your order you will be issued full store credit inclusive of shipping cost for your purchase. Your cancellation must be requested and acknowledged by our returns team prior to fulfillment and shipping. To request cancelation in exchange for store credit please email returns@Drawlz.com with your order number and cancelation request. If your order has already been fulfilled and you would like to return your items in exchange for store credit, please reference and adhere to policy information stated above.
If a product in your order is out of stock, a full refund covering for the purchase price of that item including taxes shall be made to you.