Return/ Exchange Policy

Due to hygienic reasons and the nature of our product "Drawlz,” we have a strict return and exchange policy.

Please read the policy in its entirety.

Do you need to return a product you just received from us? No problem! Kindly read through this section and follow up by reading through our Return and Refund Policies below. If you have an urgent question, contact us via email at returns@Drawlz.com. We promise to do everything within our capacity to make you a satisfied customer; however, at the same time, you must adhere to our policies and procedures.

RETURNS

All our products are of excellent quality and are as-is. Drawlz Brand Co. only accepts returns when items are defective, or you have been sent a product other than what you ordered.

We will gladly exchange the wrong or defective item(s) within ten days, starting from the day you receive the package. Your return request will be denied if the item(s) are not returned (post-marked) within the 10-day deadline. No exceptions.

Return Eligibility:

1. Drawlz accepts returns only for defective items or products that differ from your original order in error of Drawlz Brand Co.
2. To qualify for a return, items must be postmarked within ten days of receiving the package.

Non-Returnable/Exchangeable Items:

1. Items labeled as "sale," "discounted," unsealed, washed or altered, missing or removed tags, and clearance items are ineligible for return or exchange.
2. Outerwear items, such as T-shirts, hoodies, and hats, are final sale, except in cases of damage.
3. Wrong orders/sizes received due to customer data entry error may be returned for store credit, less shipping cost, and must be shipped/replaced at the purchaser’s expense. These returns must also meet the physical criteria previously outlined
4. Orders not received due to customer data entry error.

Return Process:

1. To initiate a return, please email returns@Drawlz.com . Please be sure to include your order number and detail regarding reason for return.
2. Drawlz reserves the right to inspect all returns to ensure compliance with our policy requirements.
3. Returns are processed as store credit within 5-10 business days.

Refunds:

1. Refunds are issued as store credit, redeemable for any future purchase.
2. Store credits are virtual gift cards and will be emailed to the address associated with your order.

Order Changes:

1. To make changes to your order, please email support@drawlz.com.
2. Drawlz will do its best to accommodate your request; however, order changes are not guaranteed.
3. If support does not acknowledge the request prior to shipping, the customer will have to follow the return instructions outlined in our return policy.

Order Cancellations:

1. All purchases are final sales.
2. If you wish to cancel your order, we offer full store credit, including shipping. However, cancellations are not guaranteed.

Shipping Information:

1. Shipping costs are non-refundable.
2. You are responsible for shipping costs for all exchanged items not associated with company error.
3. In cases of free shipping, your refund will be reduced by real-time ground movement charges.

Legal Terms:

1. Drawlz reserves the right to modify this policy at any time without notice.
2. By using Drawlz products, you agree to adhere to our return and exchange policy.
3. Drawlz products are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, or fitness for a particular purpose.
4. Drawlz shall not be liable for any damages or injuries arising out of your use of our products, including but not limited to direct, indirect, incidental, or consequential damages.

If you have any questions or concerns, please contact us at support@Drawlz.com.