Return/ Exchange Policy.

Drawlz Brand Co. products are intimate apparel. For hygiene reasons, all sales are final except as described below. Questions may be directed to [email protected].

Return Authorization

• All returns must be submitted through our Returns Portal or approved in writing by [email protected] before shipping.
• Items sent without authorization will not be accepted, credited or returned to the sender.

Size Returns

• Items ordered in an incorrect size may be returned within 15 days of delivery only if they remain unopened in their original packaging.
• Approved returns are issued store credit, less the cost of the return label.
• For hygiene reasons, items that have been opened, tried on, worn or washed are not eligible for return.
• Please review our Size Guide before ordering.

Incorrect Items

• If you received an item or size different from what you ordered, start a return within 15 days of delivery and upload a photo of the item and its size tag.
• Once verified, we will provide a prepaid label for the incorrect item, and you may choose store credit or shipment of the correct item.

Missing Items

• If an item is missing from your order, contact [email protected] within 15 days of delivery with your order number.
• Missing items are verified against our fulfillment records. Once verified, you may choose store credit or shipment of the missing item.

Defective Items

• Defects must be reported within 15 days of delivery through our Returns Portal with a clear photo of the defect.
• Once verified, store credit is issued for the full price of the defective item. Credit applies only to the affected item, not the full order.

Final Sale

The following items are final sale and are not eligible for size returns:

• The Statement collections: Blessed, Zodiac, Culture Drops and Limited Capsules
• Sale, discounted and clearance items, including Last Chance
• Apparel: T-shirts, hoodies and hats
• Gift cards

Final sale items that arrive defective or incorrect are covered under the sections above.

Store Credit

• Store credit is issued as a digital gift card to the email address on your order within 3–5 business days after your return is received.
• Credit is issued for the item's purchase price. Original shipping charges are non-refundable.
• We do not issue refunds.

Order Accuracy

• Customers are responsible for verifying all order details, including name, shipping address and contact information, before completing checkout.
• Drawlz Brand Co. is not responsible for orders shipped to an incorrect or incomplete address provided at checkout, and such orders are not eligible for replacement, reshipment or store credit.

Order and Address Changes

• Orders are processed and fulfilled promptly, and changes cannot be guaranteed.
• Requests must be submitted to [email protected]. A change is considered approved only upon written confirmation from our team. Orders without confirmation will ship as originally placed.
• All sales are final; orders cannot be canceled and refunds are not issued.

Undeliverable Orders

• Orders returned to us by the carrier as undeliverable will receive store credit for the merchandise value, less the original shipping charge.

Delivered, Delayed and Lost Packages

• Drawlz Brand Co. is not responsible for packages marked delivered by the carrier to the address provided at checkout.
• If tracking has not updated for 10 business days, contact [email protected] with your order number.
• Reports of theft on orders over $150 require a police report.

International Orders

• Online returns are available for U.S. orders only.
• International customers who receive a defective or incorrect item must contact [email protected] within 15 days of delivery.

Additional Terms

• Drawlz Brand Co. may modify this policy at any time without notice. By purchasing, you agree to this policy.
• Right to refuse service: We may refuse service, including for a history of repeated claims, requests that suggest fraud, or product misuse.
• Misuse: Fabricating claims or manipulating the return process may result in account review and loss of purchasing privileges.
• Account review and appeals: Accounts engaged in fraudulent or abusive activity may be suspended or terminated. Appeals must be submitted in writing to [email protected] with supporting documentation.

Start a return →