Return/ Exchange Policy.

For hygiene reasons and the nature of our products, Drawlz Brand Co. maintains a strict return policy. Please read it in full. Questions? Email [email protected].

What we accept

Returns are accepted only when:

• the item is defective, or
• you received a different product than you ordered.

Eligible items must be postmarked within 10 days of the date you received your package, or the request will be denied.

Final sale / non-returnable

• The Statement collections — Blessed, Zodiac, Culture Drops, and Limited Capsules — are final sale. Sale, discounted, and clearance items.
• Items that are worn, tried on, unsealed, or washed.
• Outerwear — T-shirts, hoodies, and hats — except in cases of damage.
• Ordering the wrong size is not a reason for a return. Please check the Size Guide before you order.

How to start a return

1. Begin your return in the Redo returns portal.
2. All returns are inspected against this policy.
3. Approved returns are issued as store credit within 5–10 business days.

Refunds & store credit

• Approved returns are refunded as store credit, redeemable on any future purchase.
• Store credit is issued as a virtual gift card, emailed to the address on your order.

Order changes & cancellations

• All sales are final; we do not cancel orders.
• We do not make order changes — please review your order carefully before checkout.

Return shipping

• Shipping costs are non-refundable.
• You are responsible for return shipping unless the return is due to our error.
• On free-shipping orders, the refund is reduced by the actual outbound shipping charge.

Redo package protection & free return shipping (optional, added at checkout)

We partner with Redo, optional coverage you add at checkout. Redo covers your return shipping and protects your package against loss, theft, and damage. Without Redo, return shipping is at your expense. Redo does not change which items are eligible for return. Selecting Redo at checkout ensures issues are handled promptly, with replacement or reimbursement options. File a claim via the link in your order confirmation email. We monitor Redo usage and reserve the right to reject claims where misuse is detected. Packages requiring a signature that show a signature on file with the carrier are not eligible for coverage.

Additional terms

• Drawlz Brand Co. may modify this policy at any time without notice.
• By purchasing, you agree to this return policy. Products are sold "as is," without warranties, express or implied.
• Right to refuse service: we may refuse service — including for a history of repeated claims, returns suggesting fraud, or product misuse.
• Misuse: fabricating claims or manipulating the returns process may result in account review and loss of purchasing ability.
• Documentation: theft or loss claims must be supported by a formal police report; without it, the claim is denied.
• Account review & appeals: accounts engaged in fraudulent or abusive activity may be suspended or terminated. To appeal, contact support in writing with supporting documentation.

Start your return →