*Apparel (T'z,Hoodiez,Hatz) delayed due to covid-19*

Return Policy

RETURN POLICY

Do you need to return a product you just received from us? No problem! Kindly read through this section and follow up by reading through our Return and Refund Policies below, and if you have an urgent question, feel free to contact us via our email: returns@Drawlz.com.  We promise to do everything within our capacity to make you a satisfied customer, but at the same time you must adhere to our policies and procedures.

RETURNS

All our products are of great quality and are as-is. Drawlz Brand Co. only accepts returns when items are defective, or you have been sent a product other than what you ordered.

We will gladly exchange wrong or defective item(s) within 10 days starting from the day you received the package. If item(s) are not returned (post-marked) within the 10 day deadline, your return request will be denied. No exceptions.

ITEMS NOT ELIGGIBLE FOR RETURN/EXCHANGE

  • Items described as “sale” or "discounted" and true to what you ordered cannot be returned.
  • Items with unsealed package
  • Item that have been worn, washed, tried on or altered
  • Any and all clearance items are not qualified for return.
  • Wrong orders/sizes recieved due to customer data entry error
  • Orders not received due to customer data entry error

Our approval team reserves the right to consider the condition of any Product that you wish to return and check if the item(s) meet our Return requirements.

WHAT ARE THE STEPS TO MAKE RETURN?

  • Please visit our returns/exchange page located at the bottom of our website or visit https://drawlzbc.returnscenter.com/
  • Include your name and order number/order receipt number
  • Include Request For Authorization in the assignd notes box
  • Once we received your mail, a printable Return Authorization form with unique Return Authorization (RA) code will be sent
  • Fill this form and ship it back to us with your order within 10 days of receiving your shipment. 
  • You will be notified when your item gets to our store.
  • Once we received your return, we shall process an exchange or store credit within 5-10 business days. 

Any packages arriving without the processing through our website returns portal (https://drawlzbc.returnscenter.com/) will not be considered for return/exchange and will be only returned to the sender at senders’ expense.

REFUNDS

Once your returned item is received by us, our Return Approval team will inspect the item and immediately notify you that we have received your returned item. We will check if the item fulfills our Return Approval terms and you will be immediately notified on the status of your item.

If your returned item(s) fulfill all our Return Approval terms, store credit will be issued within two weeks from return approval date in order to make a purchase for another item from our website.

Store credits are issued with a code and will be emailed to the email address associated with the order.

On order cancellation, you are entitled to a full store credit only if your order is canceled prior to fulfillment. Shipping cost will NOT be reimbursed if your item has already been dispatched prior to your cancelation. You must ship and return canceled item with in 3 days of receipt at your own expense.

If a product in your order is out of stock, a full refund covering for the purchase price of that item including taxes shall be made to you.

SHIPPING INFORMATION

  • Shipping costs are non-refundable
  • You will be responsible for the shipping costs for any and all exchange item(s).
  • In the case of free shipping, your refund will be subjected to reduction in relation to ground movement charges.
Size Chart
Size Chart