Return/ Exchange Policy
Due to hygienic reasons and the nature of our product "Drawlz,” we have a strict return and exchange policy.
Please read the policy in its entirety.
Do you need to return a product you just received from us? No problem! Kindly read through this section and follow up by reading through our Return and Refund Policies below. If you have an urgent question, contact us via email at returns@Drawlz.com. We promise to do everything within our capacity to make you a satisfied customer; however, at the same time, you must adhere to our policies and procedures.
All our products are of excellent quality and are as-is. Drawlz Brand Co. only accepts returns when items are defective, or you have been sent a product other than what you ordered.
We will gladly exchange the wrong or defective item(s) within ten days, starting from the day you receive the package. Your return request will be denied if the item(s) are not returned (post-marked) within the 10-day deadline. No exceptions.
ITEMS NOT ELIGIBLE FOR RETURN/EXCHANGE
- Items described as “sale” or "discounted" and accurate to what you ordered cannot be returned.
- Items with unsealed package
- Item worn, washed, tried on, or altered.
- Items with missing or removed tags.
- All clearance items do not qualify for a return.
- Wrong orders/sizes received due to customer data entry error may be returned for store credit, less shipping cost, and must be shipped/replaced at the purchaser’s expense. These returns must meet the physical criteria previously outlined***
- Orders not received due to customer data entry error.
- All outerwear- T-shirts/Hoodies/Hats (unless damaged). These items are made to order and are final sale.
Our approval team reserves the right to consider the condition of any product you wish to return and check if the item(s) meet our return requirements. Any returns that fail our physical inspection will not be considered for return/exchange and will be only returned to the sender at the sender’s expense.
WHAT ARE THE STEPS TO MAKE A RETURN?
To initiate a return request, please fill out this form. You will find more instructions there.
If someone from the Drawlz team approves your returns request, please follow these instructions:
- Include Request for Authorization in the assigned notes box.
- Items must ship it back to us with your order within ten days of receiving your shipment.
- You will be notified when your item gets to our store.
- Once we receive your return, we shall process a store credit within 5-10 business days. *We do not process direct exchanges. You will be issued store credit*
We reserve the right to inspect all returns to ensure your returned items are in acceptable condition, per this policy. Any packages arriving without Drawlz Brand Co.'s acknowledgment or approval will be denied, will not be considered for return/exchange, and will only be returned to the sender at the sender’s expense.
Once your returned item is received, our return approval team will inspect the item and immediately notify you that we have received your returned item. We will check if the thing fulfills our Return Approval Terms, and you will be immediately notified of the status of your item.
If your returned item(s) fulfill all our Return Approval Terms, store credit will be issued within 5-10 days from the return approval date and can be used towards any future purchase.
Store credits are issued as a virtual gift card and will only be emailed to the email address associated with the order.
All purchases are final sales! If you want to cancel your order, you will be issued a full store credit, including the shipping cost for your purchase. Our returns team must acknowledge and CONFIRM your cancellation request before fulfillment and shipping. To request cancelation in exchange for store credit, please email returns@Drawlz.com with your order number and cancelation request. Please follow our return policy guidelines if your order has already been shipped and you would like to return your items in exchange for store credit.
If a product in your order is out of stock, a full refund for the out-of-stock item shall be issued automatically.
Cancellations are not guaranteed!
- Shipping costs are non-refundable.
- You will be responsible for the shipping costs for all exchange item(s) that are not associated with company error.
- In the case of free shipping, your refund will be reduced by real-time ground movement charges.