Do you need to return a product you just received from us? No problem! Kindly read through this section and follow up by reading through our Return and Refund Policies below, and if you have an urgent question, feel free to contact us via our email: returns@Drawlz.com. We promise to do everything within our capacity to make you a satisfied customer, but at the same time you must adhere to our policies and procedures.
All our products are of great quality and are as-is. Drawlz Brand Co. only accepts returns when items are defective, or you have been sent a product other than what you ordered.
We will gladly exchange wrong or defective item(s) within 10 days starting from the day you received the package. If item(s) are not returned (post-marked) within the 10 day deadline, your return request will be denied. No exceptions.
ITEMS NOT ELIGIBLE FOR RETURN/EXCHANGE
Our approval team reserves the right to consider the condition of any Product that you wish to return and check if the item(s) meet our return requirements.
WHAT ARE THE STEPS TO MAKE RETURN?
Any packages arriving without the processing through our website returns portal (https://drawlzbc.returnscenter.com/) will not be considered for return/exchange and will be only returned to the sender at senders’ expense.
Once your returned item is received by us, our Return Approval team will inspect the item and immediately notify you that we have received your returned item. We will check if the item fulfills our Return Approval terms and you will be immediately notified on the status of your item.
If your returned item(s) fulfill all our Return Approval terms, store credit will be issued within two weeks from return approval date in order to make a purchase for another item from our website.
Store credits are issued in the form of a virtual gift card and will only be emailed to the email address associated with the order.
On order cancellation, you are entitled to a full store credit only if your order is canceled prior to fulfillment. Shipping cost will NOT be reimbursed if your item has already been dispatched prior to your cancelation. You must ship and return canceled item with in 3 days of receipt at your own expense.
If a product in your order is out of stock, a full refund covering for the purchase price of that item including taxes shall be made to you.