Return/ Exchange Policy
Due to hygienic reasons and the nature of or product "Drawlz", we have a strict returns and exchange policy.
Please read policy in its entirety.
Do you need to return a product you just received from us? No problem! Kindly read through this section and follow up by reading through our Return and Refund Policies below, and if you have an urgent question, feel free to contact us via our email: returns@Drawlz.com. We promise to do everything within our capacity to make you a satisfied customer, but at the same time you must adhere to our policies and procedures.
All our products are of great quality and are as-is. Drawlz Brand Co. only accepts returns when items are defective, or you have been sent a product other than what you ordered.
We will gladly exchange wrong or defective item(s) within 10 days starting from the day you received the package. If item(s) are not returned (post-marked) within the 10-day deadline, your return request will be denied. No exceptions.
ITEMS NOT ELIGIBLE FOR RETURN/EXCHANGE
- Items described as “sale” or "discounted" and true to what you ordered cannot be returned.
- Items with unsealed package
- Item that has been worn, washed, tried on or altered.
- All clearance items are not qualified for return.
- Wrong orders/sizes received due to customer data entry error may be returned for store credit less shipping cost and must be shipped/returned at purchaser’s expense. These returns must meet physical criteria previously outlined***
- Orders not received due to customer data entry error.
- All outerwear- T shirts/Hoodies/Hats (unless damaged). These items are made to order and are final sale.
Our approval team reserves the right to consider the condition of any Product that you wish to return and check if the item(s) meet our return requirements. Any returns that fail our physical inspection will not be considered for return/exchange and will be only returned to the sender at sender's’ expense.
WHAT ARE THE STEPS TO MAKE RETURN?
- Please email Returns@Drawlz.com
- Include your name, order number and reason for return.
- Include Request for Authorization in the assigned notes box.
- Items must ship it back to us with your order within 10 days of receiving your shipment.
- You will be notified when your item gets to our store.
- Once we received your return, we shall process a store credit within 5-10 business days. *We do not process direct exchanges. You will be issued store credit*
We reserve the right to inspect all returns to make sure your returned items are in an acceptable condition per this policy. Any packages arriving without Drawlz Brand Co.'s acknowledgement, or approval will be denied and will not be considered for return/exchange and will only be returned to the sender at sender's’ expense.
Once your returned item is received by us, our Return Approval team will inspect the item and immediately notify you that we have received your returned item. We will check if the item fulfills our Return Approval Terms and you will be immediately notified on the status of your item.
If your returned item(s) fulfill all our Return Approval Terms, store credit will be issued within two weeks from return approval date and can be used towards any future purchase.
Store credits are issued in the form of a virtual gift card and will only be emailed to the email address associated with the order.
All purchases are final sale!In the event you would like to cancel your order you will be issued full store credit inclusive of shipping cost for your purchase. Your cancellation must be requested and acknowledged by our returns team prior to fulfillment and shipping. To request cancelation in exchange for store credit please email returns@Drawlz.com with your order number and cancelation request. If your order has already been fulfilled and you would like to return your items in exchange for store credit, please reference and adhere to policy information stated above.
If a product in your order is out of stock, a full refund covering for the purchase price of that item including taxes shall be made to you.
- Shipping costs are non-refundable.
- You will be responsible for the shipping costs for all exchange item(s) that are not associated with company error.
- In the case of free shipping, your refund will be subjected to reduction in relation to ground movement charges.