Shipping Policy.
- Secure checkout
- Tracked shipping
- Package protection via Redo
We want your order to reach you quickly and safely. Below is everything you need to know about how we process, ship and track your Drawlz.
Order Processing
- Standard processing: 1–5 business days before your order ships.
- Peak seasons & holidays: processing may extend to 5–10 business days due to higher order volume.
Shipping Times & Carriers
| Destination | Method | Estimated delivery |
|---|---|---|
| Domestic (U.S.) | Standard Shipping — $7 (USPS primary; you may select your carrier at checkout) | 5–7 business days |
| Domestic (U.S.) | Express Shipping — $21 | 2–3 business days |
| International | Varies by destination | 7–20 days |
Delivery estimates are in addition to processing time and begin once your order ships.
Tracking Your Order
When your order ships, we'll email a confirmation with a tracking number so you can follow it to your door. Please double-check your shipping address at checkout — an accurate address prevents delays and failed deliveries.
Shipping Costs
Standard U.S. shipping is a flat $7 and Express U.S. shipping is $21. International rates are calculated at checkout based on your destination and chosen method. Watch for free-shipping promotions for additional savings.
Delivered, Delayed and Lost Packages
- Drawlz Brand Co. is not responsible for packages marked delivered by the carrier to the address provided at checkout.
- If tracking has not updated for 10 business days, contact [email protected] with your order number.
- Items that arrive defective must be reported within 15 days of delivery through our Returns Portal with a clear photo of the defect.
- Reports of theft on orders over $150 require a police report.
Order Accuracy and Changes
Customers are responsible for verifying all order details, including name, shipping address and contact information, before completing checkout. Drawlz Brand Co. is not responsible for orders shipped to an incorrect or incomplete address provided at checkout, and such orders are not eligible for replacement, reshipment or store credit.
Orders are processed and fulfilled promptly, and changes cannot be guaranteed. A change is considered approved only upon written confirmation from our team. Orders without confirmation will ship as originally placed.
Customs, Duties & International Orders
All customs fees, taxes, and duties on international orders are the customer's responsibility. These charges are set by the destination country and are outside our control.
Undeliverable Orders
Orders returned to us by the carrier as undeliverable will receive store credit for the merchandise value, less the original shipping charge.