FAQ's
Are there any items that cannot be returned or exchanged?
Yes, items From our "Drop The Drawlz" Collection, labeled as "sale," "discounted," unsealed, Worn/Tried on, washed or altered, missing or removed tags, clearance items, and outerwear like T-shirts, hoodies, and hats are final sale, except in cases of damage.
Can I return or exchange an item I purchased?
We accept returns or exchanges only for defective items or products that differ from what you ordered. Items must be returned within ten days from the day you receive your package. Please Click HERE to start your return or exchange.
How will I be refunded?
Refunds are issued as store credit, redeemable for any future purchase. You’ll receive a virtual gift card via email.
How long does it take for orders to be processed and shipped?
Orders are processed within 1-4 business days. Delivery times vary depending on your location and the shipping carrier chosen. Domestic delivery typically takes 3-5 business days. *Please Note- THe shipping time reflected at check out is an estimate and applies once your item is fulfilled and not from the time the order was placed.
What should I do if there’s a delay with my shipment?
If your shipment is significantly delayed, we’ll contact you via email. Please allow additional days in transit for delivery, especially during the holiday season or in cases of high order volumes.
Can I choose my preferred shipping carrier?
Yes, you have the option to choose your preferred shipping carrier at checkout. Our standard carrier is USPS.
What is Redo, and should I use it?
Redo is our partner in package protection and and Free returns/exchange. By selecting Redo at checkout, your order will be protected from damage, loss, or theft an will also enable free returns. We highly recommend using Redo for peace of mind. *Please note: Without Redo selected Drawlz Brand Co. will not be responsible for any damage, loss, or theft during transit.
Can I change or cancel my order after placing it?
Order changes are not guaranteed but we will do our best to accommodate your request. Email support@drawlz.com as soon as possible. Cancellations result in a full store credit, including shipping.
What happens if my item is non-deliverable?
Items returned as non-deliverable will be issued store credit less the original shipping charge.
Who is responsible for customs and taxes on international orders?
The customer is responsible for all fees (tariffs, taxes, etc.) imposed during or after shipping.
How do I find the right size for me?
Please refer to our sizing chart available on each product page. For the best fit, measure yourself according to the guidelines provided and compare with our chart.
Size Chart
For additional details regarding our sizing and finding the perfect fit please read our sizing article: How to Choose Men's Underwear Size to Get the Perfect Fit Every Time
What payment methods do you accept?
We accept all major credit cards, PayPal, and other digital payment methods. For a full list, please visit our Payment Options page.
What should I do if I’m having trouble placing an order?
If you’re experiencing technical difficulties, please try refreshing the page, or use a different browser. If the problem persists, contact our support team at support@drawlz.com.
How do I update my account information?
Log into your account on our website to update personal information, shipping addresses, and payment methods. If you need assistance, our support team is here to help.
How can I provide feedback or file a complaint?
Your feedback is important to us. Please contact us at support@drawlz.com to share your thoughts or file a complaint. We aim to respond to all inquiries within 48 hours.
How do you protect my personal information?
We take your privacy seriously and use the latest security measures to protect your personal and payment information. For more details, please view our Privacy Policy.
What do I do if my package is lost or damaged and I have Redo?
If your package is lost, damaged, or stolen, you can file a claim HERE.
How can Redo help if my package is marked "delivered" but I haven’t received it?
Claims for packages marked "delivered" but not received can be filed with Redo after five days and before 10 days from the date the package was marked "delivered." This ensures you’re protected even if the package goes missing after delivery.
